Policy FAQs

What is your cancellation policy?

Your appointment times are reserved exclusively for you. We value your business and ask that we can work together to keep moving forward. Should you need to cancel or reschedule, please notify us. We understand that life tosses curveballs, so we will always try to work with you to reschedule an appointment, However…we also have to keep our lights on!

Cancellation within 1 hour or a “No Show” will be charged the full cost of the appointment.

Cancellation with notice within 24 hours PRIOR to the appointment will be charged a fee of $20. Late arrivals or requests to reduce the length of the session(with less than 24-hour notice) will still be charged for the full session.

Late Arrival Policy

All treatment sessions have a time scheduled. Late arrivals may not receive extensions of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper advanced notification of your late arrival. The original appointment fee will be charged. Late arrivals or requests to reduce the length of the session(with less than 24-hour notice) will still be charged for the full session.

Existing & New Medical Conditions

It is the client’s responsibility to inform Massage Innovations of any medical treatment or new medications currently being taken, and to provide written permission from the Physician, Chiropractor, Physical Therapist, etc. if necessary. The client must also keep the Massage Therapist informed of any changes in health conditions.

If you have any questions on the above information, please discuss with the Massage Therapist at the time of the session.


What should I wear?

You should wear what is comfortable for you. For most sessions, your Therapist will tell you that you can “undress to the point that you feel comfortable and get under the top sheet on the massage table”. You and the therapist will be able to communicate at the time of your appointment

Will I be naked?

You only need to take off as much clothing as you are comfortable removing. You can leave your undergarments on, or we can do massage through clothing. The Massage Therapist will give you privacy and leave the room while you undress to the point that you feel comfortable. You will be instructed to get under the top sheet on the table so that you are covered appropriately. The therapist will drape the parts of the body appropriately during the massage.

A Massage is meant to be relaxing and we want you to be comfortable at all times. Keep in mind that while receiving a massage, everything can be adjusted I.E. lighting, music, temperature, pressure. Don’t be afraid to speak up and communicate with us what you need. I promise, we do not mind readers, though we would love to try to be….we need you to communicate what you need.

Should I talk during the massage?

It’s up to you. Some people like to remain quiet and listen to music during the massage. Others like to make light conversation. Whether you like to talk or stay quiet, either is fine with us, we just want you to be comfortable…so let us know.

What if I fall asleep during the massage?

You may get drowsy during the massage. If you fall asleep during a massage….it’s probably because you needed it! It doesn’t bother us and we will wake you when it’s time to either turn over or when the massage has ended.

How often should I get a massage?

Well, it kind of varies from person to person. If you are just looking for some occasional relaxation, or “maintenance” then a session every 3-6 weeks may be fine for you.

However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place.

The frequency of sessions should be discussed with your massage therapist after your treatment when he/she has a better hands-on understanding of your particular muscular issues.

When should I not get a massage?

In my opinion, there are few conditions that might prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection.

There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions, it is a good idea to get approval from your physician before you receive a massage (cancer, certain heart conditions, pregnancy). This doesn’t mean you can’t get a massage. But it’s always better to err on the side of caution.

Your therapist can advise you about your specific needs.

What if I get an erection during my massage?

Sometimes it happens. Some men avoid massage for fear this will happen to them. Or, they get a massage but are unable to relax because of this fear. But there is no reason to be embarrassed.

Sometimes men get an erection during a non-sexual, therapeutic, full-body massage. Touch administered to any part of the body can activate the parasympathetic nervous system, which can result in a partial or complete erection.

An educated, professional massage therapist understands this, and it will not be an issue for him/her. We get it…most of the time, we don’t even notice because we are in the zone…but just don’t make it weird, you know?

If the therapist feels that the session has turned sexual for the client, male or female, they will stop the session to clarify the client’s intent and may decide to end the session immediately.

What if the pressure wasn’t deep enough or was too deep? Do I tell the therapist?

Definitely! This goes back to the whole “mind reader” thing! We won’t know unless you tell us. We promise, you won’t hurt our feelings, but help us, help you! Lol… Communication is definitely key to sooo many things when it comes to our profession and your health, so please do talk to us about it.

I forgot to shave!

No Problem!! We hear this all the time, “I’m so sorry, I forgot to shave!”, and I know you might be really stuck in your head about it…but we really don’t mind. Like, at all! So try not to worry, just enjoy the session!

What if I’ve experienced an abusive situation or trauma that is triggered by touch? Should I tell my Therapist?

Yes, definitely let your therapist know if you do not want to be touched in a specific area or in a certain way. You don’t have to give us any of the situation details, and you have the right to ask to take a break or end your massage all together at any time, for any reason. Please know that you are genuinely cared for by our team!

Do you have a question that you think should be on this list? Let us know!